Where
can I get a Material Safety Data Sheet for an Urnex® Brand Product?
Material Safety Data Sheets (MSDS) are available for all of our
products online. Please Click Here to
Retrieve an MSDS Form.
Are
Urnex® Products Hazardous?
All Urnex® Brand Products are non-toxic. In addition, many
of our products contain food-safe
dyes to help insure proper rinsing.
What
ingredients are used in your products?
Our ingredients
and formulas are confidential. However, our MSDS pages are available
by submitting a request form which can be
accessed by clicking here.
These MSDS sheets disclose all required names and technical data
regarding the ingredients used in our products. All of our formulas
are considered non-toxic.
How
often should I clean my Commercial Brewer?
Commercial Brewers should be cleaned each night after service.
This will prevent the accumulation of stale coffee oils which can
impact the taste of the next day's brews. Weekly, take off
removable parts such as site glasses, etc. and give these a thorough
cleaning as well. Finally, always remember to wipe down the
area around the spray head (above the brewbasket), as splashed- back
coffee can accumulate there as well.
How
often should I clean my Commercial Espresso Machine?
Commercial Espresso Machines should be cleaned by
backflushing with espresso machine
detergent each night. Nightly backflushing will prevent the
accumulation of stale coffee oils in the group heads, shower screens
and filter baskets of your espresso machine. Keeping these
parts clean is essential to maintaining great tasting coffee over
time. Weekly, you should soak portafilters and baskets in a
solution of espresso machine detergent and water.
How
often should I clean my Grinder?
Grinders used for Espresso Coffee should be cleaned with one
capful of
Grindz™ Grinder Cleaner once a week. Larger Shop Grinders used
for Drip Coffee
should be cleaned with two capfuls of Grindz™ Grinder Cleaner once
a month. The reason for the difference in dosage has to do
with the different size of the grinders in question. The
reason for the increased frequency of Espresso Grinder cleaning is
because espresso beans tend to be darker and more oily, and
therefore lead to increased residue deposits on the Burrs of the
Grinder.
To access the full Grindz™ FAQ page, please
click here.
How
often should I clean my Home Brewer?
The answer to this depends on how much you use it.
However, for the best taste and performance, we recommend cleaning
your home machine at least once a week.
To learn more
about cleaning your home equipment, please visit our
How to Clean Home Equipment
section.
What is the
difference between Cleancaf® and Dezcal™?
Cleancaf®
is first and foremost a cleaner. It also contains a gentle descaling
component that works as a scale inhibitor. When used regularly on a
new machine (or at least one which has not already developed a
significant scale problem), it will work to prevent the accumulation
of scale buildup on the internal parts of the machine. While
inhibiting scale development, its cleaning elements work to remove
the stale coffee oil buildups which cause freshly brewed coffee to
taste bitter.
Over time, however, (and especially in hard water environments) a
machine will need to be thoroughly descaled in order to preserve
quick brew times and hot brew temperatures. Dezcal™
is specifically designed to address these concerns. Solely a
descaling agent, Dezcal™
is engineered to remove even the toughest scale buildup from
machinery. At the same time, it is tempered for use on all of the
materials which normally comprise coffee and espresso equipment so
it is "tough on scale, but easy on equipment."
While Cleancaf®
should be used frequently as a preventative maintenance tool, Dezcal™
is designed for more periodic use (quarterly).
Why
can't I use dishwasher detergent on my coffee machine?
Dishwasher detergent, while great on dishes, is not ideal for
use on cleaning coffee machines. There are several reasons for
this:
1) Dishwasher detergent is not intended to rinse very quickly. (Think about how long your
dishwasher cycle lasts.) Because of this fact, dishwasher
detergent will not rinse properly in the few minutes that most
people are willing to devote to
cleaning their coffee machines - resulting in a soapy residue being
left behind.
2) Dishwasher detergent is
usually not flavor neutral. As such, if there is any residue
left behind, it will be very noticeable and will dramatically effect
the taste of your coffee.
3) Because they are not specifically tested for use on coffee and
espresso equipment, some dishwasher detergents may contain
ingredients which will react poorly with the interior surfaces of
your machine and could cause damage.
I use
vinegar to clean my coffee machine. Why should I buy Cleancaf®?
1) Unlike vinegar, Cleancaf® is specifically designed and tested
for use on home coffee and espresso equipment.
2) Cleancaf®'s
rinsing profile and flavor neutral characteristics mean that it will
do its job and then exit your coffee machine easily with no taste
impacting residue. Vinegar, on the other hand, has a strong
flavor which remains inside machines long after its final rinsing.
3) Vinegar is not a cleaner. Rather, it's only benefit to a coffee
machine is it's acidic nature which allows it to combat calcium and
limescale buildup. As such, vinegar will not remove taste
impacting coffee oil residue. Therefore vinegar only accomplishes some
portion of one aspect of Cleancaf® Brand Cleaner and Descaler's dual
action formula.
I use
rice to clean my Grinder. Why should I buy Grindz™?
In the past, many
people have cleaned grinders with rice. However, rice carries the
risk of locking up the motor of a grinder as it passes through and
is turned into a fine powder. The hardness and shape of Grindz™
Grinder Cleaner prevents this from happening. Using rice to clean
your grinder also leaves a starchy residue on the inner mechanics of
a grinder that is difficult to remove.
What is OMRI™, and what are your OMRI™ listed products?
Our OMRI™
certified products have been independently certified and reviewed by
the Organic Materials Review Institute. In
their review, OMRI™ audits our formulas and operations in order to
confirm that all ingredients used are listed by the U.S. Dept of
Agriculture as approved for use in organic food processing.
Can I use
Urnex®
Brand Products on aluminum?
Alkaline detergents (like most of our products) are not generally
compatible with aluminum. For this reason we do not recommend
use of these products on aluminum surfaces.
Can I use Urnex®
Brand Products on my percolator?
As most
percolators are made from aluminum rather than
stainless steel, we do not normally recommend use of our
products on them. However, if you do
have a stainless steel percolator, our product Cleancaf® Brand
Cleaner and Descaler will work to both remove coffee oil buildup and
prevent the accumulation of scale from its interior.
Why did Grindz™ Grinder Cleaner switch from a red
cap to a yellow cap?
As part of the “Clean by Color™” packaging program, Urnex®
released a bright yellow cap as a better way for customers to
distinguish the product from others in the Urnex® portfolio. This
packaging change is especially helpful for a more distinct
differentiation between Grindz™ Grinder Cleaner and Cafiza® Espresso
Machine Cleaner Powder.
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